New home, Plumbing failed
Often, homes sit for weeks, then when the owner gets home and notices these leaks, many times the water has been seeping in to the walls and flooring, causing the need for a lot of repair. This home was newly built, and a pipe in walls was not installed properly so since pipes become under pressure, they will leak if not sealed and installed well.
This customer was shocked to come home to this leak and find water had been soaking deep in to their walls and even softened the grout around tile.
This is why they chose SERVPRO, as the customer had used SERVPRO in the past for a remodeling job and already knew SERVPRO could handle the clean up, dry out, and full repairs while he went back to his main home.
Within 8 weeks, the customer returned to a totally restored home and while he was away, our Manager and Team spoke to him daily so the customer would always know what was going on in his repairs.